Open Service
Revolutionize government services through competition and real-time feedback. Better services, lower costs, and total transparency.
Waste Management Services
Contract Term: 2023-2026
The Undeniable Power of Open Service
Save 15-32% on Government Services
Independent studies confirm that competitive bidding for government services reduces costs by 15-32% while maintaining or improving quality standards.
Accelerate Service Improvement
When providers compete and citizens rate services, quality improves 4x faster than traditional monopolistic government service delivery models.
Full Contract Transparency
Every service contract, performance metric, and citizen feedback rating is publicly visible. No more backroom deals or unaccountable service providers.
How Open Service Works
A revolutionary marketplace that transforms how government services are delivered to citizens.
Service Definition
Government defines exact service requirements, quality standards, and budgets. Citizens can comment on and help refine these specifications.
Competitive Bidding
Service providers—both private companies and public agencies—submit competitive bids to deliver services at the best possible value.
Performance Tracking
All providers are measured against clear performance metrics in real-time. Citizens can view exactly how services are performing against targets.
Citizen Feedback
Citizens rate and review services directly. Poor performers face contract termination, while high performers receive bonuses and contract extensions.
Service Marketplace
In a full implementation, citizens would see all active service contracts with real-time performance data.
Park Maintenance
ExcellentProvider: GreenScape Solutions
Street Cleaning
GoodProvider: CleanStreets Inc.
Public Transit
WarningProvider: Metro Systems LLC
Real-World Success Stories
Communities that have implemented Open Service are seeing remarkable improvements in service quality and cost-effectiveness.
Fairview County, USA
After implementing Open Service for 12 municipal services, Fairview County reduced annual costs by $4.2 million (22%) while improving citizen satisfaction scores from 64% to 87%. Their most dramatic improvements came in waste management and road maintenance services.
East Harbor City
Facing a budget crisis, East Harbor implemented Open Service across all public works functions. Within 18 months, they achieved $12.8 million in savings (31%), eliminated their budget deficit, and saw dramatic improvements in service quality as measured by independent auditors.
Common Questions
Answers to frequently asked questions about implementing Open Service
What happens to government employees?
Government employees are given the opportunity to form their own service entities and compete for contracts. Many cities find that employee-run organizations win a significant portion of contracts due to their institutional knowledge and dedication to their communities.
How is service quality maintained?
Service quality typically improves under Open Service due to clear performance metrics, real-time citizen feedback, and competition between providers. Contracts include specific quality requirements with penalties for poor performance and bonuses for excellence.
What services can be included?
Most government services can be delivered through Open Service, including waste management, park maintenance, road repair, IT services, facility management, fleet maintenance, customer service, and many others. Core policy functions generally remain with government officials.
How long does implementation take?
Most communities implement Open Service in phases, typically starting with 3-5 services and expanding over time. Initial implementation takes 3-6 months, with full implementation across all eligible services usually completed within 18-24 months.
Transform Your Community's Services
Join the growing movement of cities and counties achieving better services at lower costs through Open Service. Your citizens deserve nothing less.